FAQ's

24 Hour Care Service

We know a vehicle accident can happen at any time and the last thing you need is to have to wait for a response from your repairer.

If you are unfortunate enough to be in a motor vehicle accident, you can call us 24/7 on 03 9588 7780 and we will be able to assist and advise you what to do next.

Quotations

Our dedicated estimators will listen to your requirements and prepare a comprehensive and competitive quotation using industry and manufacturers guidelines.

While you are free to visit us for a quotation during our business hours, we recommend you make an appointment to avoid waiting time.

Our friendly customer service team can be contacted on
03 9543 7777 or by submitting your details on our Contact page.

Direct Consultation

Our professional customer service team will explain your repair in simple language and assist with any claim processes. We are committed to keeping your time efficient by keeping you informed throughout the progress of your repair. We will aim to have your vehicle repaired in the shortest possible time.

Complimentary Pick-up and Delivery Service

We offer a number of options to make it convenient for you to drop off and pick up your vehicle. These include complimentary transport to your home or work and/or to nearby a Metro train station or vehicle hire outlets.

Courtesy Vehicle Available

To reduce the inconvenience to you while your vehicle is being repaired, we offer a courtesy vehicle in certain circumstances. An appointment is necessary, so please feel free to call us.

Towing Service

If required, we can arrange for your vehicle to be transported safely to our workshop by our qualified and experienced team. Please call our customer service desk on 03 9543 7777.

Mechanical Services

We offer a full range of mechanical services to keep your vehicle running safely and efficiently. This includes logbook servicing, routine maintenance and mechanical repairs. To make a booking. Please contact our customer service team on 03 9543 7777 or use the enquiry box on our contact page.

Skilled and Specialised Trades People

We’re proud of our highly qualified staff, many of whom have lengthy and loyal service with us. We invest in our people to ensure our technicians are trained and qualified in the very latest manufacturer programs. 

This often involves dedicated training courses at specialty training centres here and overseas.  This ensures their currency of qualifications and recognition for latest industry and insurance standards and up to date manufacturer systems, processes and technologies.